COVID-19 (Coronavirus) Information

News about COVID-19 (Coronavirus) and its encroaching spread raises questions and concerns for everyone. Coronaviruses are a large family of viruses that usually cause mild respiratory illnesses such as the common cold. However, COVID-19 is a new coronavirus that had not been seen in humans before. Solutions Group NW is closely monitoring current updates from public health authorities. Public health officials advise to continue with normally recommended measures to prevent the spread of viruses.

Changes we have made to our services:

  • Although we are currently open as we comply with state/local mandates, our landlord is keeping the main door to our building locked at all times. If you have any reason to visit the office, please arrange for the visit prior to coming to the building and call us upon arrival so we can let you in.
  • With our counselors working from home, our office may be staffed infrequently and phone calls may go to voicemail. Please leave a message and we will call you back.
  • We have increased our protocol for sanitizing surfaces, including counters, tables, chairs, door handles and credit card machines.
  • Per revised guidelines issued by Oregon Health Authority and SAMSHA in dealing with this crisis, we are conducting all individual and group sessions using Zoom audio-video conferencing platform. There is no cost to you – download the free app on any phone or computer to join the session with the meeting ID. Check your notification text or email for meeting ID for each specific session. If you unable to use this platform for any reason, please contact your counselor – you may be able to join by phone. No in-person attendance is currently being permitted.
  • Drug screens (urinalysis tests) will continue to require in-person visits. We are enforcing strict social distancing rules during these visits.

There are simple things you can do to help your family and others stay healthy. Please take some time to review the following:

  • Wash hands frequently with soap and water for at least 20 seconds.
  • Use a hand sanitizer with at least 60% alcohol if soap and water are not available.
  • Avoid touching eyes, nose and mouth with unwashed hands.
  • Practice good respiratory hygiene, covering coughs and sneezes with your elbow or a tissue that is then thrown away, followed by washing your hands.
  • People with a fever should stay home.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes.
  • Get your annual flu vaccine (to protect against flu).

Additional Resources for More Information: